Referrals
Who can make a referral?
Safe Haven Bolton accept both professional referrals, and self-referrals from individuals in need.
Referrals can be made over the telephone, by calling our team on 01204 916042.
Alternatively, referrals can be made via email to hello@safehavenbolton.co.uk
Referral Criteria
Safe Haven Bolton will accept any private referrals / self-referrals for individuals struggling with mental ill-health or personal care needs, provided they have had a Care Act Assessment by their local authority who have deemed them eligible for care & support in the community.
Referrals are also welcomed from Social Workers, Care Coordinators, or any member or your Primary Health Care Team.
Safe Haven Bolton will consider referrals / self-referrals for individuals who have not previously been assessed or clustered by NHS Mental Health Services, and will make enquiries on their behalf where possible to gain access to funding which will allow safe Haven Bolton to provide them with support in the community.
Provided that the individual being referred is not subject to any of our exclusions (see below)
Exclusions
Individuals who are currently detained under the Mental Health Act.
Individuals who are actively suicidal or presenting at significant risk of life-threatening harm to themselves.
Service users who are homeless should be directed to the existing specialised support services within Bolton and Greater Manchester where there are any immediate housing needs as Safe Haven Bolton will not be able to provide direct assistance with this.
Whilst a history of drug and alcohol misuse would not be an automatic reason for exclusion, people who present themselves to Safe Haven Bolton under the influence of either alcohol or illicit substance misuse may not be supported at that time, as they would be unable to engage with the programme of support on offer and staff would not be in a position to ensure other Service Users safety. For those struggling in active addiction, we would ask that they are engaging with substance misuse services alongside ours in order for our support to be meaningful and effective.
Reasonable adjustments will be made under the Equality Act and Green light principles, for people with a learning disability, to ensure not only equity of access, but also equity of outcome.
Individuals with a recent history of unmanageable aggression or violence towards others which may put others at risk.
Referral Process
Info on Homecare Referrals – How to access a Care act Assessment via Bolton Council, how to refer into us if you are In receipt of a Direct Payment or are a Private Funder.
Info / referral forms / appointment booking system for groups / 1:1 support at the hub.
Referrals and initial enquiries can be made directly via telephone to establish service availability, to discuss presentation of the individual in need of support, and any current support or care plans already in place.
Safe Haven Bolton will make a decision regarding acceptance of the referral within 3 working days and may during this time ask further questions or for more information.
Any professionals referring into the service may need to provide further information and documentation regarding needs or risks via secure-encrypted email.